I know most people will find this site when things have gone wrong, hence the amount of complaints.
I seem to remember on NTL:Hell there was a section for praise, but (in my drunken state
) I can't see it.
Would like to relay a quick story to you. I was installing a wireless router for a client on VM, nice quick job I thought. Nope. Put the router in and obtained an IP address but no internet. Could ping google, bbc etc but never got a reply from the website. Eventually bit the bullet and called VM faults.
Took about 90 seconds to get through, explained that I was working for a customer. (Who incidentally was quite security concious and only had either the left or right hand of any bill
) 3 minutes later I had explained the problem. Still asked me to reboot the modem & router in order as usual, then clicked that the customer had a new modem that wasn't registered. He asked me for the MAC address, 30 seconds later a restart and everything was working!
Easiest and simplest call I've ever had to any helpdesk ever. I wish I'd got the guys name so credit could be given where credit was due.
Cheers, VM (and the Irish guy who helped out!)