[dbnffc]

Well I am a customer, and have been for many years, of NTL, but obviously is now Virgin Media. I have their broadband service. I currently have the NTL:Home 200 modem for my broadband, however it is connected to a white box on my wall, which then has a wire that runs out of the wall, outside, down the wall and into the brown box outside. One problem with this, and that it isn't actually connected to a phone socket. This is a majorr problem as I need to connect a router to my PC for wireless internet to work on my laptop. If I use a router I know that I need to uninstall the original modem, and connect the router to the phone socket that the broadband should have run off. However, NTL decided to install a box with no phone socket at all. I will now have to contact Virgin to come out and install a new phone socket near my PC, which will waste even more of my money. I ahve already wasted about £80 on useless routers, because of NTL's incompetence.