Quote:
Originally Posted by Tightscot
The cost of a BT engineer finding out the ADSL problem is with the wiring in your property and not down to BT is set to increase from £50+vat to £144+vat.
Full Article: http://www.thinkbroadband.com/news/i/3045.html
i get the feeling BT have had lots of wasted call outs...  |
Quote:
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Obviously increased charges to the consumers are never welcome, but this does reinforce the need for people to carry out some self diagnostics before requesting an engineer visit via their broadband provider. Most service providers do go through a check list to ensure users will not have to suffer the fee; for example, trying the ADSL modem at the test socket that is part of the BT master socket, or borrowing a friends hardware to ensure that the fault is not with the ADSL kit.
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How the blue blazes is internet connectivity ever going to become universally available and accessible to all when it is considered acceptable for service providers to make their customers jump through these sorts of hoops?
Can you imagine an elderly or infirm person being able to cope with fiddling with the master socket or 'borrowing a friend's hardware'?
It seems to me that the main reason for such a punitive increase in the cost of an engineer visit is to try to dissuade people from getting an engineer out or daring to press their reasonable demand for the service they are paying for to work properly.