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Old 10-04-2007, 15:41   #5
Paul K
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Join Date: Jun 2003
Location: Essex innit
Age: 51
Services: Sky HD + 16Mb ADSL BT Telephone
Posts: 15,735
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Re: faulty ADSL connection - are you sure?

At BT you didn't worry too much about the modem, you ran a thorough diagnostic on the line looking for issues and responses. Certain things would trigger your interest but if nothing showed you could punt it on to the ADSL techs after making sure the end user had done basic things like switching filters etc.
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