[beccx]

I'm hoping someone on here will be able to help me. I've been without a phone now for nearly 4 weeks. I've spent many many minutes (verging on hours) on my mobile phone to VM and have arranged 4 engineer visits (which have meant me taking 2 days off work) and on each occasion no-one has shown up.

I have tried a new phone and that is not the answer. Last week I had a strange dial tone (almost like 2 different staggered dial tones) but was unable to make or receive calls. As of today I have no tone whatsoever. I am at the end of my tether with this and see no point in calling VM again as they'll just arrange another engineer appointment to which no-one will turn up.

Today I called BT to try and switch to them and they told me that since there is no record of a BT line in my property that I may have to pay £128 to get connected. I'm obviously relucant to do this so have come on here to see if anyone can help me out or if anyone knows of a way to escalate an issue within VM. I've tried on a number of occasions to speak to a manager but I'm either not allowed to speak to one or even when I do they book me appointments with engineers that don't show up!

Thanks