Quote:
Originally Posted by Retrovertigo
Anyway, both members of staff have said to me that I should stick with NTl as they offer a "guaranteed 10meg" while ADSL is an "upto" figure. Oh if only they were correctly informed.
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Virgin (not ntl) do not offer a guaranteed 10meg, anyone who tells you that is mis-informed. The difference is that if everything is working as it should you can get 10meg no matter how far you are from the 'exchange' - with ADSL you can never get the full speed if you are too far away.
In you case I would report a fault, you should be getting much better speeds than you are.