I would contact openreach, but openreach don't deal with anyone other than organisations so BT or Be would be the ones to contact. But the call centre people might tell you it's nout to do with them.
Quote:
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We do not deal directly with residential and business customers; only with Communications Providers, who are defined as organisations whose business is to provide electronic communications services or networks to third parties (i.e. householders and businesses, other than themselves/their groups).
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http://www.openreach.co.uk/orpg/aboutus/ourcustomers.do