Quote:
Originally Posted by danielf
I don't think that is what they are trying to say, but I agree it could be interpreted that way. But, as others have said, I think you will have a very hard time arguing the case with CS.
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The thing about Virgin being a communications company, they're not very good at communicating.
They're not very good at wording stuff very well either. many times they have been unclear with the meaning of things, and they have to be changed so that they are not misleading to customers. The one about the £25 charge to upgrade the modem being one of the latest ones.
Everyone thought it was a cheek to charge a customer a charge for a modem that is owned by them. then all of a sudden it was announced that it's badly worded guys. it's only if an engineer has to be sent out, otherwise we'll post you one free of charge.
That has still not been corrected on the website. It's misleading you said so yourself. so why not change it?
They managed to change the one about the phone charges changing, from 'the nearest minute' to 'the next minute' but not this confusion about the £25 charge.
It seems that they go out of their way to publish misleading information all the time. Otherwise there wouldn't be so much confusion all the time.