It's what the letter implies. It's very misleading.
---------- Post added at 14:40 ---------- Previous post was at 13:28 ----------
Quote:
Originally Posted by danielf
But it mentions 'any calls made outside your call plan'.
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Yep, so that'll be Premium rate and mobile numbers as they're not included in the plan, so you'll be dialling them outside the plan.
This is what the letter is trying to say, it can't be any clearer than "there is a £5 charge if you don't pay by direct debit"