Quote:
Originally Posted by d4n13773
Thanks everyone - my phone is now working.
No explanation or aplology from Virgin. I am still appalled at the way I was fobbed off each time I called. Virgin ought to review their customer service delivery and consider under-promising to over-achieve. Had I been told, when I first called "it could take up to 10 days to sort out" I wouldn't have been too happy, but I wouldn't then have wasted time and money ringing them and could have made arrangement to give out an alternative number to people, plus when my service returned after 8 days I would have been pleased. Instead I recieved a series of broken promises from them and now have no faith in them or the service!
However I have stopped my direct debits to them, and will not reinstate until I recieve satisfactory compensation (so far they've only had a £25 installation fee from me)
nb. I am assuming I am ex ntl, however having only just signed up I have only ever been a virgin (!)
Thanks again
Dani
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Be very careful m8, if you cancel your DD they can bill you & ask for the extra, my experience with NTL /Virgin is that no one knows what the hell is going on, the only thing that is consistent is the bill keep coming. I sacked BT, & now use cable broadband with VOIP.