[bubs999]

Still no nearer fixing this, I eventually spoke to someone in faults today and he refused to help me, would not book an engineer and insisted I had to wait 5 days for the 2nd line support to contact me with a resolution.
When I asked questions, he just repeated the same thing over and over, I think they do this so that you get fed up and terminate the call. The lady who my partner spoke to refused to even talk to her, claiming that the bank information she had given was incorrect (I think that was an English Language barrier problem)

I then rang Customer Service, as faults wouldn't help. The gentleman I spoke to was a bit more helpful and actually explained what was going on and that it would be 2 days for me to get a resolution. He also explained why an engineer wasn't needed (they can do it all remotely apparantly).

In my previous post I said "Customer Care" as a general remark for Virgin Media, not specifically meaning Customer service department. I know I had to ring faults, but if you (a) can't get hold of them or (b) can't get them to answer your questions, then who are you left to ring??

Once is it fixed, I will have to write in a letter of complaint, as no customers should be given this lack of service.

When I also mentioned that faults were closed from 9:30pm, he said it was wrong and faults are actually open until midnight.... well not where I am