Cable Forum - View Single Post

bikefright · 27-03-2007, 17:53

When you say "Customer service", I hope you mean "Faults" - from memory 150 from your virgin landline then 3(faults), then 3 again(TV).

My VoD problem is sorted (V+ box swapped out). However, one of the troubleshooting steps was for Faults to send an "interactive hit" to the box.

This did not help my situation, but it may help you - I learned something new that there is a differentiation between a VoD hit and an Interactive hit. Worth a try.

Also, at one point the standard V box (samsung) was the "master" on VM's systems which they swapped round a few days ago.

Rowland.

27-03-2007, 17:53	#10
bikefright cf.member Join Date: Mar 2007 Posts: 9	Re: V+ Installed but no VOD now When you say "Customer service", I hope you mean "Faults" - from memory 150 from your virgin landline then 3(faults), then 3 again(TV). My VoD problem is sorted (V+ box swapped out). However, one of the troubleshooting steps was for Faults to send an "interactive hit" to the box. This did not help my situation, but it may help you - I learned something new that there is a differentiation between a VoD hit and an Interactive hit. Worth a try. Also, at one point the standard V box (samsung) was the "master" on VM's systems which they swapped round a few days ago. Rowland.