[d4n13773]

Thanks everyone - my phone is now working.

No explanation or aplology from Virgin. I am still appalled at the way I was fobbed off each time I called. Virgin ought to review their customer service delivery and consider under-promising to over-achieve. Had I been told, when I first called "it could take up to 10 days to sort out" I wouldn't have been too happy, but I wouldn't then have wasted time and money ringing them and could have made arrangement to give out an alternative number to people, plus when my service returned after 8 days I would have been pleased. Instead I recieved a series of broken promises from them and now have no faith in them or the service!

However I have stopped my direct debits to them, and will not reinstate until I recieve satisfactory compensation (so far they've only had a £25 installation fee from me)

nb. I am assuming I am ex ntl, however having only just signed up I have only ever been a virgin (!)

Thanks again

Dani