Thread: 20 Meg From June
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Old 27-03-2007, 02:04   #252
popper
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Re: 20 Meg From June
Quote:
Originally Posted by bigtoe View Post
I hate posting a rant as my first post on a forum but after 90mins on the phone with VM i think all should know what I just heard.

They know most of the modems in the old NTL area's will not do 20mb but will not do a thing about it till you call them in May moaning that you are paying for a service that your modem can not deliver.

Being honest I was shocked by this and refused to pay the extra cash for the sevice till I have 20mb working.

So...you get a letter saying we are increasing the charges but we are doubling the speed, the letter says go check your modem and you find out you need an modem swap, so you call up and they will do nothing till May and then you will be stuck in a huge que of people all with the same issue and for the privalage of having the wrong modem you have to pay 2quid more...I think NOT!!

I am not sure what you guys think of this but after being an NTL customer for 14 years i have a real bitter taste in my mouth, i explained im trying to get prepared but they just show no interest. So we all wait, we all moan as we need a new modem and then we all wait to get one shipped out...utter crap.

Do VM read this forum?

T


all the NTL250 badged stand alone blue modems work fine, what modem do you have atm ?.

OC, the fact they are upping the monthly price means everyone gets to use the T&C option to leave in 30days at no cost (inside the first 12 months) to themselves so you might want to ask them about that if you do need your modem changing.

as far as i know the one off £25.00 charge to upgrade is for sending the man in the van to come and put the modem on the end of your cable after pulling off the old one, if you are happy to do it yourself then its easy enough as long as the old one was working and your levels were fine to begin with, the stand alone CM is far easyer to get going (providing they have registered the CM MAC address)than the STB connection some NTL users still use (fine for low speeds , but not so for high speeds, samsung is ok for 10 mbit though in reports).
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