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bubs999 · 26-03-2007, 22:15

Virgin Customer care as good as ever.

I rang earlier this evening and after queueing for 5 minutes, got the same recorded message as Friday, too busy to help me and to call back.

I rang Customer Service as this hasn't been working since the install on Friday. The chap I spoke to said they couldn't see my box from their end, which isn't good. Advised me to switch it off for 5 minutes and then back on again and he was pretty confident it would work.

Guess what? it hasn't and I'm back to square one. Faults is now closed and I'm at work tomorrow, I guess when I ring in the evening, I'll be told for the 4th time to call back.

26-03-2007, 22:15	#6
bubs999 Inactive Join Date: Jan 2007 Posts: 59	Re: V+ Installed but no VOD now Virgin Customer care as good as ever. I rang earlier this evening and after queueing for 5 minutes, got the same recorded message as Friday, too busy to help me and to call back. I rang Customer Service as this hasn't been working since the install on Friday. The chap I spoke to said they couldn't see my box from their end, which isn't good. Advised me to switch it off for 5 minutes and then back on again and he was pretty confident it would work. Guess what? it hasn't and I'm back to square one. Faults is now closed and I'm at work tomorrow, I guess when I ring in the evening, I'll be told for the 4th time to call back.