Thread: V+ Installed but no VOD now
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Old 24-03-2007, 13:57   #2
sollp
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Re: V+ Installed but no VOD now
I know there is an issue with the MAC address of new installed STB's not being put on the system for whatever reason,(maybe a fault somewhere?). Now whether this includes all,( by this i mean V+, Samsung ect) or just a certain number of STB's i don't know.

What you will find is that your STB will connect to the system but the interactive and or VOD will not work until these MAC addressees are added so the DHCP server will recognise these new MAC's. So it's a case of waiting fore this to happen, if of course this is the problem your experiencing.

Unfortunately the installers and most of us don't know there are these issues until everyone has referred the issue to access networks with a fault ticket we find there is no issue with the access network and after allot of phoning around and time wasted we find out that it is this problem, but now we we know to phone straight the relevant department once we realise the problem.
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