[bringerofnoise]

The thing about moaning to retentions is, the world is obsessed with the word "customer service".

You see it's the word thats meant to cover failures elsewhere within the company in Virgin Media's case its "my speed is slightly lower than the 10Meg you said i would get" to the customer it's a failure and so he /she rings retentions and hey presto better deal.

Ok some people have "retentions deals" with Virgin Media and alot of people don't like it, but those very same people more often than not have managed to wrangle a deal with thier electric or gas provider or any other service such as mobile phone or whatever so that they are paying less than someone else.

With a world thats absolutly obsessed with money and i mean obsessed what do you expect?

People are encouraged to run thier homes like a business, indeed using spreadsheets is common place in the modern home.

Everybody has some form of money issues, wanting to save money where they can.

And this is why people contact retentions not only with Virgin Media but other companies as well, it's the way the world is why moan at the people who go for it.

A company would not think twice about saving money where they can even if it effects you so why should'nt you?