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pugs · 20-03-2007, 01:51

All of this makes very interesting reading, but i just wonder how many perfectly good internet connections they are going to destroy this time.

In May 2006 i had an excellent 2MB service with Telewest and was looking forward to the new 4MB service which arrived roughly in the middle of May, that's when my nightmare began.

My modem started dropping off line 10+ times a day which required a re-boot, and there was a noticeable increase in the time taken to load a webpage.
After several phone calls and tests they said i had a faulty modem and they duly changed it, this only rectified the need to re-boot, i was still dropping off line with a noticeable speed drop.

After several more phone calls and tests they said the new modem may be faulty and duly changed it again, but to no avail.

Then my phone calls started to fall on deaf ears. I was continually being told there was no issues in my area causing slow speeds and only to phone when i was actually off line (so they had proof). Well my internet connection only dropped off line for a minute or two and as it takes at least 2 to 3 minutes to get to talk to anyone this was extremely annoying and frustrating, but i finally got there and they had their proof.

To cut a very, very long story short. In November 2006, After hundreds of phone calls, hundreds of ping plotter and speed graphs, 4 new modems, all cables in property re spliced, different pegs in Telewest box, new cable from box to property, NETWORKING finally put their hands up and said that the problems were caused by serious traffic issues because of the new 4meg service, and an upgrade to the server was planned in January 2007

Well since then two dates for this upgrade have come and gone, Virgin media have put me on the 10 meg service in an attempt to drip a couple of extra bits to my pc, my average download speed during the day/evening is 150 to 300 mbps, at 4am its 6000+ mbps, last evening i recorded my slowest speed yet........ Download 47 mbps (5.88mBps)........ Upload 3 mbps (0.38mBps)

I would do anything for my excellent 2meg service back.

20-03-2007, 01:51	#210
pugs Inactive Join Date: Mar 2007 Posts: 9	Re: 20 Meg From June All of this makes very interesting reading, but i just wonder how many perfectly good internet connections they are going to destroy this time. In May 2006 i had an excellent 2MB service with Telewest and was looking forward to the new 4MB service which arrived roughly in the middle of May, that's when my nightmare began. My modem started dropping off line 10+ times a day which required a re-boot, and there was a noticeable increase in the time taken to load a webpage. After several phone calls and tests they said i had a faulty modem and they duly changed it, this only rectified the need to re-boot, i was still dropping off line with a noticeable speed drop. After several more phone calls and tests they said the new modem may be faulty and duly changed it again, but to no avail. Then my phone calls started to fall on deaf ears. I was continually being told there was no issues in my area causing slow speeds and only to phone when i was actually off line (so they had proof). Well my internet connection only dropped off line for a minute or two and as it takes at least 2 to 3 minutes to get to talk to anyone this was extremely annoying and frustrating, but i finally got there and they had their proof. To cut a very, very long story short. In November 2006, After hundreds of phone calls, hundreds of ping plotter and speed graphs, 4 new modems, all cables in property re spliced, different pegs in Telewest box, new cable from box to property, NETWORKING finally put their hands up and said that the problems were caused by serious traffic issues because of the new 4meg service, and an upgrade to the server was planned in January 2007 Well since then two dates for this upgrade have come and gone, Virgin media have put me on the 10 meg service in an attempt to drip a couple of extra bits to my pc, my average download speed during the day/evening is 150 to 300 mbps, at 4am its 6000+ mbps, last evening i recorded my slowest speed yet........ Download 47 mbps (5.88mBps)........ Upload 3 mbps (0.38mBps) I would do anything for my excellent 2meg service back.