Quote:
Originally Posted by AndyCambs
I'm confused - is this one address with separate broadband accounts?
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Hi,
yes, that's correct. I had two broadband accounts under same name and same address. I didn't even know about the second one until I received a letter from Moorcroft who were chasing me for £45.57.
I am now so fed up that I want to cancel broadband all toghether. Virgin Media have cancelled my second account and notified Moorcroft that I don't owe them anything, this month's bill is £0.00 and I'll carry over £9.00 in credit into next month. (this is for their mistakes on my last broadband bill). If I calculated it correctly, with required 30 days notice, I should have broadband with no payment (on my credit) until 18 April so what I am attempting to do is to cancel my contract on 18 April.
I am dreading the cancellation process, I was already told I cannot cancel until October 2007 because of their 12 months policy but their service is unnaceptable and my policy is that I want to receive service I pay for and with everything that went on that's clearly not the case.....