[HiroofTime]

I was booked for an engineer to come out before christmas to look at a faulty ntl box and was told I would be charged £10 if I wasnt in, I booked the day off work and to no surprise he didn't call.

So I rang NTL and demanded £10 from them to credited to my account, because HE didn't show, I was credited £10 onto my bill. In the end didn't even need an engineer, alls I needed to do was speak to a NTL Call Advisor in UK not India, those are useless, they can't understand you issue and alls they ever wanna do is tell you to reset your hardware or raise a ticket for a call back within 48 hours, which NEVER happens.

I hope that OFCOM brings out some new laws with reguards to telecomunications companies because they are all really slacking, having worked for O2, I know just why they are slacking, pure laziness.