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Originally Posted by orangebird
Sorry, but that's ridiculous.
Firstly, how is the company supposed to know she's old and fragile?
Secondly, the CUSTOMER gave the wrong reading - how is that the company's fault?
Thirdly, why on earth should any utility company be held liable for someone injuring themseklves whilst trying to read a meter? Surely, if they're not capable of reading a meter, they should tell the company?
This was an honest mistake on both parts and I don't see why the company should be blamed for it.  |
1) The fact that they don't know who they are ringing should stop them using this practise.
2) Granted.
3) It is the duty of the utility company to read their own meters, they are their property after all.
4) If they intend to use this method of meter reading they should have systems in place that warn them when a customers bill goes from averaging around £40 per quarter to £342, I'm damn sure they would be round like shot to check if the reverse was the case.