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AndyCambs · 18-03-2007, 18:04

I had two STB previously, one Pace and one Samsung. Last week, the Pace box was replaced with a V+ box. Delighted with the V+ and everything works fine with that - but I now find that there's no VoD with the Samsung box, and I'm getting the response IS002. It used to be ok, and I'm wondering if the account was set incorrectly when the Pace box was removed?
Anyhow, I called CS this morning, and eventually was told "there's a general problem in your area, and it will be fixed by 8pm Monday night."

I'm a litte sceptical having read this thread, and I think that the Sunday call centre didn't have the knowledge about this fault. I guess it's something that I'm going to have to persist with tomorrow?

18-03-2007, 18:04	#36
AndyCambs cf.mega poster Join Date: Sep 2005 Location: Peterborough Services: Virgin Media XL Broadband XL Virgin Mobile V+ installed! and a happy Virgin Media customer Posts: 2,560	Re: Useful STB Info I had two STB previously, one Pace and one Samsung. Last week, the Pace box was replaced with a V+ box. Delighted with the V+ and everything works fine with that - but I now find that there's no VoD with the Samsung box, and I'm getting the response IS002. It used to be ok, and I'm wondering if the account was set incorrectly when the Pace box was removed? Anyhow, I called CS this morning, and eventually was told "there's a general problem in your area, and it will be fixed by 8pm Monday night." I'm a litte sceptical having read this thread, and I think that the Sunday call centre didn't have the knowledge about this fault. I guess it's something that I'm going to have to persist with tomorrow?