[rogerdraig]

well sky phoned me before turning up and for deliveries i can rely on neighbors or friends but when its a fault on something you mostly need to be there one to tell them exactly whats wrong and two to make sure they fix it or arrange to do so ( lol could tell you some stories about how important that is with Packard bell computer technicians )

i don't worry about it if they don't charge but as soon as they go down that route then they have to be more helpful on when they will be there

may be we should get some standard letters and or sections to read out about charges for them not turning up