Quote:
Originally Posted by rogermevans
i have no problem with a charge IF they can give a 2 hour slot for arriving especially for faults
whether you have to take day off or not many of us have things like kids to pick up that mean we cant stay glued to front door on all of any day.
and if they miss it they should pay too.
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Have to agree in an ideal world but they (in TW Birmingham) give you a 8-1 or 1-6 slot during the week or all day saturday or sunday (this is due to the amount of requests( including installations ) for those days.
in terms of others I have had to wait in all day, in the past, for
Sky, BT , Argos (despite giving a slot), Severn trent and SSE (to replace meters which is outside my property and in the case of ST did not even tell me they had arrived, done it and gone home!!!!)
The only issue I had with VM was the episode mentioned above where they said its was 430 whn I rang to complain about it stil not working and they(faults) said they could not do anything until the next day as it was too late. A call to CS and a statement that either they fix it that day or collect the box at the end of the month and two vans arrived in 10 mins!!!