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Re: £10 charge for missed callout
As someone who has recently had a 2nd v+ box installed I was told about the £10 and had a letter, a phone call and a text message all the day before confirming everything was still ok for the next day which I thought was overkill but at least I was informed which was more than I was previously with NTL and Sky at a previous address in the late 90s
Also early this year I had problems with my original v+ box which meant three visits in one day and 2 replacements v+ boxes that day I had a go at custmoer services about the fault and they gave me £10 credit as the 1st and 2nd vist had not solved the problem and should have and the 3rd was in the afternoon past the agreed time ( my wife was working at home anyway so no cost)
Good service. I have always had good customer services with VM and TW (appalling with NTL / Sky Who did not give a ****) the only gripe is the long queues sometimes and the poor invoicing systems which are either ralated to the last 3 weeks or in the later a legacy or the merger(s) over time
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