hi on weds i had enough of bad pictures ect. from my v+ so rang cs got put through to cancellations and told them i wanted to cancel the tv part of my package.
i ordered sky hd at this point and away to go.
weds afternoon channels turned off and bb turned down to L.
on thursday i decided that i would give vm another go as i do like the service and dont really want sky unless its the last resort,telephened at 10am and explained that i will stay and cancel my sky install which was for monday.
of cause they were happy when i told them this i asked for my services to be resumed the nice lady said it could take up to 24 hrs, now i have heard this before but normally within a few hours things happen right? wrong!!!
at 18.45 i rang back and was told nothing was put through and it will take upto 24 hrs again! why? answer-not sure whats happening!
friday morning rang again to find out what the hell is happing 2 hrs on the phone and was told to ring back at 18.45 if the services are not back!
guess what? No services again so rang again and was told still not been sorted will take upto another 24 hrs!!!!!!
it is now saturday 7.12am and no services which is nearly 48 hrs and im wondering if i made a big mistake canceling the sky install roll on 8am because yet another call is going in and i pitty the person who picks up the phone because i have had just about enough now.
why the hell is this taking so long?
sorry about the long rant but needed to vent my frustration as i am boiling over now.
austin
