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Old 16-03-2007, 14:07   #6
newguy
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Join Date: Feb 2007
Location: Scotland
Posts: 86
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Thumbs up Re: Awful NTL/Virgin Media experience

I agree with the below. Where I work the same does happen as some times the work gets subbied out again after it has been done so the 1st time.
No doubt VM are still having teething problems which no doubt they will get over. According to a news article I read just yesterday on this cable news they shall be offering 20 meg broadband in May/June of this year. No doubt this dilema which is going on between VM and sky is causing problems. Having said that, now that offcom are involved can only be a good thing for customers in general who are missing their fav chanells.
Quote:
Originally Posted by cybernetic_tiger View Post
We often have issues with the installs contractors stealing pairs for new customers and when the faults team get a call an engineer is dispatched only to find that there is nowhere to connect to in the cab.

When will big companies learn that contractors are not always the best in these situations as they often have no real concern for the business or the customers. They just have a job to do as quickly as possible. Obviously this does not apply to all contractors just some.

Some of the billing platforms are already merged however there is still a long way to go!!
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