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kpuk · 15-03-2007, 19:02

This is a typical extract from a well know ISPs FUP.

"This fair usage policy automatically identifies the very small number of extremely heavy users and manages their bandwidth only during peak hours (6pm to 11pm Monday to Sunday), to protect the service for all our other customers."

they don't say what is defined as heavy users, BUT on their main sales page they quote UNLIMITED time online and downloads..they can't have it both ways. Its either 'Unlimited' or its managed.

Here another one from a Major provider. Again on the main sales page they quote Unlimited Usage

Unlimited usage

"unlimited usage so you can surf, download and watch content online to your heartÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s content. Fair usage policy applies" but there is no link to this FUP. You have to hunt through the website, to find the FUP only to read...

xxx will monitor network performance and may restrict the amount of bandwidth available to very heavy users during peak time to ensure that the majority of the customer base has a good customer experience.

Broadband is a contended service, there is no such think as 'unlimited', ISPs need to be honest and upfront with their customers and quote the usage limit that they are using as their guidelines and stop using the term 'unlimited' in relation to usage. By all means say unlimited time on-line, but don't tell us that our usage is unlimited...it never is. Customers should not have to try and decode an obscure FUP.

15-03-2007, 19:02	#3
kpuk Inactive Join Date: Feb 2007 Location: Brighton Services: Virgin V+ , SKY HD, NTL Business Broadband Posts: 6	Re: The Great 'Unlimited' Swindle This is a typical extract from a well know ISPs FUP. "This fair usage policy automatically identifies the very small number of extremely heavy users and manages their bandwidth only during peak hours (6pm to 11pm Monday to Sunday), to protect the service for all our other customers." they don't say what is defined as heavy users, BUT on their main sales page they quote UNLIMITED time online and downloads..they can't have it both ways. Its either 'Unlimited' or its managed. Here another one from a Major provider. Again on the main sales page they quote Unlimited Usage Unlimited usage "unlimited usage so you can surf, download and watch content online to your heartÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s content. Fair usage policy applies" but there is no link to this FUP. You have to hunt through the website, to find the FUP only to read... xxx will monitor network performance and may restrict the amount of bandwidth available to very heavy users during peak time to ensure that the majority of the customer base has a good customer experience. Broadband is a contended service, there is no such think as 'unlimited', ISPs need to be honest and upfront with their customers and quote the usage limit that they are using as their guidelines and stop using the term 'unlimited' in relation to usage. By all means say unlimited time on-line, but don't tell us that our usage is unlimited...it never is. Customers should not have to try and decode an obscure FUP.