Woohoo finally sorted!!!
Got up this morning and rang up again ended up with him crediting my account by £10 to compensate for lack of service and got told he would get a field supervisor or something to ring me today to arrange to come out to have a look. 18:30 came still no phonecall so I rang back. Spoke to a woman who said she would look into it, on hold for 5 minutes she came back and asked for the box number and card number. Explained I was in work but could get flatmate to get it if she would stay on the line which she happily did. Gave her the numbers and back on hold I went, 5 minutes later she came back and told me the box had now been activated and should work and to reboot if not. Of course I was very sceptical after the last 3 days of hell and told her so. She agreed to again stay on the line while I phoned my flatmate to check. Eureka it booted up!!! I asked why somebody couldn't have done this on Monday instead of stringing me on for 3 days and she was very apologetic about how I was treated and she had credited my account with a further £25 as way of apology. Anyway the upside is I'm finally up and running and I think VM need to find out who this wonder woman was and clone her then sack everyone else lol. I also told her VM need to change their on hold music, she asked if it was boring so I said after 3 days of hearing it all day it was, she laughed and said she would pass on my feedback! Anyway I'm kind of sorry I didn't take her name as she deserves a mention after the muppets I've spoken to all week.
Thanks again for all your help and for any future members having problems there are some staff at VM who know what they are doing you just gotta find them hopefully in less time than it took me ;-)
John