Quote:
Originally Posted by freckles
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Anyway, I have left Virgin and, next week I will be able to watch my favourite programmes. (This is how good the service is. I have a date and time when the engineer will appear, he will phone me to let me know he is on his way, with the timescale of the installation being one and a half hours). That is what I call good service.
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You
should get a call in the morning of your install giving you a three hour eta window, however if the tech is running late you may be lucky and get a call to let you know, then again you may not. Dont forget the installer can, and usually does, arrive at the end of the eta window and it may take some time to carry it out.
Best of luck.