Quote:
Originally Posted by bonzoe
Changing the name is EASY, changing the service will not be as easy or as quick, unfortunately.
The whole mindset has to be changed, I think that the people in CS do try to help, but their hands are tied by what the system will allow them to do.
|
Perhaps they should have approached it from another angle then...sort the CS out
then rebrand as Virgin. It's difficult to tell people that things are all different now, when clearly the same issues remain.