Quote:
Originally Posted by skirkby
All customers have been able to change on to that since its launch, the only exception is a digital migration in which case an existing customer must go on to a chargeable package, L or XL for 3 months before they can downgrade to free tv (size:m)
---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------
pm me your details and ill sort it for you if you like, i need ac number, door no, postcode and telco no so i can speak to you
shaun
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Hi shaun,
I have been waiting for a reply to an email which I sent to VM last week.
Have you any idea when I can expect to get a some kind of contact from them?
I sent a reminder this evening
The reason for the email was to explain my situation.
I am not getting the level of broadband that I should be, I'm getting M it should L, I spoke to three cs guys about this with no joy ,so I then asked if there was any thing in the way of special offers/deals that they could offer to me, they all said there are no deals or offers for anyone, which I know to be wrong, they were of no help at all, not helpful in any way, the last guy had a very bad attitude, hence the email to Virgin.
I'm on phone, talk evening & weekends, B B, M, Tv L. for £34 ex ntl.
On this and many other forums, customers are posting details of much better deals than I have.
As a cable customer since 1991, I feel the least I am entitled to is to get a respectful honest response from the cs workers.
I am always very polite to whoever I speak to.
Thanks.Gary