[hughesdecorator]

Rang customer services 8.00 a.m. this morning ref no channels on 2nd set top box.
Nice indian gentleman , had to spell my name 3 times ( Hughes) , my account number repeated back wrongly 4 times , never heard my password before had to spell it out, he kept saying why was my V+ plus wrong even though I kept telling him it was my old box which had now been put in another room and that the V+ box was perfect.
Usual - turn off at the plug at re-boot - told him I had done that a dozen times at least and all I wanted was an activation signal for the XL package channels.
When the re-boot didn't work he said someone would ring me back in 48 to 72 hours. I asked him to put me through to a supervisor and he said they dont have them and put me on hold.
Hung up and rang back . got what sounded like someone from London and 30 seconds later everything was up and running.
Why oh why do they perservere with this Indian call caentre business. Everyone hates them and it upsets the customers. Branson would get a lot of brownie points with his customers if he made it english based.