[RileyM]

We've been having problems with the guide since the end of January. When we had an engineer come round due to freezing channels, he mentioned that this would be fixed through an "update download in the next few days".

It's now over a month and still having constant problems (at least once a day). Called Virgin Media again today (got through to an Indian call centre), the CS agent said he'd send a signal down to the box (after not finding area faults) and if after two hours it wasn't fixed should call back and an engineer will be arranged (This was only after mentioning that we've been having a faulty Guide since and of Jan).

After two hours, still wasn't working, so called back. Again I got through to an Indian call centre, the poor guy couldn't understand what i was saying had to repeat my reason for calling about three time (as if i was explaining it to a toddler). Finally after he understood what was the problem he agreed to arrange a techie to come round.

I just hope that something gets done about it, because with our luck, when the techie comes everything will work fine, then once he is gone things will cock up again.

Oh yeh, some information:
Set-top Box: Pace 4010
EPG: ex-ntl:
Region: Cambridge CB1 postcode area (Virgin Media Langley)

RileyM