Well I've just rang them back and got through to somebody else. She went away to speak to a colleague and has now promised that it will be up and running by 22:00!! She said that the activation hasn't been processed yet and she is going to make sure it's done tonight. I've got to reboot it after 22:00 if it's not done anything by then. I'll believe it when I see it but fingers & toes crossed!!! I can see me being back in the phone in the morning in a less than understanding mood to be honest. I bet Branson's didn't take this long to get up and running