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swapshop1 · 12-03-2007, 13:20

Initial symtom: not asking for a PIN, just telling me to phone up for activation with error code 1019. Some OnDemand and some V+ saved content, usually paid or subscription based OnDemand (included in XL package).

Phoned again, activation didn't work. Told me again that the pin was 0000. but was puzzeled why i couldn't type it in. Now thinking back the engineer set the box to 1234.... so luckily i watched him operate the engineers menu...

In engineers menu: guess what, even though the saved pin read 0000, possibly a default like **** i don't know but i edited it and saved over the top 0000.

All working now. Chimps! its a good job i'm a techy type person myself. Admins at Virgin, add this symtom to the auto scripts that the CS chimps read. - I know not everybody is technically minded - but seriously how many other engineers are installing boxes with wrong PINs?

Glad its all sorted,

Disclaimer: The engineers menu isn't a toy, can stop your service from working if you naff it up.

12-03-2007, 13:20	#5
swapshop1 Inactive Join Date: Aug 2005 Location: Lincoln Posts: 89	Re: PIN Activation Initial symtom: not asking for a PIN, just telling me to phone up for activation with error code 1019. Some OnDemand and some V+ saved content, usually paid or subscription based OnDemand (included in XL package). Phoned again, activation didn't work. Told me again that the pin was 0000. but was puzzeled why i couldn't type it in. Now thinking back the engineer set the box to 1234.... so luckily i watched him operate the engineers menu... In engineers menu: guess what, even though the saved pin read 0000, possibly a default like **** i don't know but i edited it and saved over the top 0000. All working now. Chimps! its a good job i'm a techy type person myself. Admins at Virgin, add this symtom to the auto scripts that the CS chimps read. - I know not everybody is technically minded - but seriously how many other engineers are installing boxes with wrong PINs? Glad its all sorted, Disclaimer: The engineers menu isn't a toy, can stop your service from working if you naff it up.