[prawncocktail]

Originally Posted by TV Boy

Its for new customers only.

Incorrect, both new and existing can have it. There is a £25 install fee for TV size:M

---------- Post added at 12:08 ---------- Previous post was at 12:07 ----------

Originally Posted by D0gleg

But it's always worth asking CS/Retentions if there is anything they can do.

For the retentions number phone 150 from home or there is an 0800 number floating around somewhere on the forums.

I got my V+ and install for free (well it was a price reduction actually!)

Got to be worth a quick phone call. Please remember to be courteous at all times too. They are human too. (I Think!)

Not the correct dept to ring if a customer wants to add on a service, the correct dept is TeleSales. Customer relations would simply pass the call through to us in sales.