Sorry just to make an amedment to that post that charge for self inflicted repairs is £75.00 not £25.00 (sorry)
I left the company 2 months ago, enjoyed working there but moved on now to Insurance firm.
Any Q's I will gladly help but please bare in mind that changes that do take effect since I left in Jan 2007 I wont be aware of, therefore my information is helpful within limits
PS thanks for the feedback, its appreciated