Cable Forum - View Single Post - Tiscali - Right - THAT'S IT

andygrif · 10-03-2007, 10:04

I had problems with Tiscali too about a year ago, after a few months of pretty poor speeds and really big problems with FTP (which when you're uploading files to customers is somewhat of a problem), even their own FTP site wouldn't work most of the time.

I tried very hard to communicate with their TS, it was like pulling teeth and of course the problem was with my FTP program (of course, how stupid of me!)

I ran out of patience quite quickly and took wrote a letter detailing the problems to the CEO in London. I got a call from a moronic Australian who made all sorts of promises that of course never happened. They also blamed BT for the issues - which was strange as none of my neighbours with ADSL through the same exchange had problems.

After going through the motions, providing detailed speed tests (Dan Elwell's speed tester was invaluable for this) they couldn't really argue. I said that the service was not fit for purpose and told them that I wanted to transfer out.

They agreed, they messed it up, and then they had the final insult of taking another payment from my bank account after I'd been transferred, telling me that was my fault becuase I had not cancelled - even though I'd been on PlusNet for about three weeks at that point!

Anyway, I got my money back eventually, and PlusNet are a hell of a lot better - although not perfect. They're package is a very good one, they have UK call centres but their email is a bit of a weak link and subject to delays about once a month or so.

But apart from that, they've been pretty good, no connection problems at all - and they don't tie you to a 12 month contract either.

Anyway...bottom line - if you go through the motions, write to the top-bod, talk about not fit for purpose, work with them for a couple of weeks, then tell them nothing's changed, they should let you out of the 12 month contract early.

10-03-2007, 10:04	#3
andygrif Inactive Join Date: Jul 2003 Posts: 2,820	Re: Tiscali - Right - THAT'S IT - I've had enough! I had problems with Tiscali too about a year ago, after a few months of pretty poor speeds and really big problems with FTP (which when you're uploading files to customers is somewhat of a problem), even their own FTP site wouldn't work most of the time. I tried very hard to communicate with their TS, it was like pulling teeth and of course the problem was with my FTP program (of course, how stupid of me!) I ran out of patience quite quickly and took wrote a letter detailing the problems to the CEO in London. I got a call from a moronic Australian who made all sorts of promises that of course never happened. They also blamed BT for the issues - which was strange as none of my neighbours with ADSL through the same exchange had problems. After going through the motions, providing detailed speed tests (Dan Elwell's speed tester was invaluable for this) they couldn't really argue. I said that the service was not fit for purpose and told them that I wanted to transfer out. They agreed, they messed it up, and then they had the final insult of taking another payment from my bank account after I'd been transferred, telling me that was my fault becuase I had not cancelled - even though I'd been on PlusNet for about three weeks at that point! Anyway, I got my money back eventually, and PlusNet are a hell of a lot better - although not perfect. They're package is a very good one, they have UK call centres but their email is a bit of a weak link and subject to delays about once a month or so. But apart from that, they've been pretty good, no connection problems at all - and they don't tie you to a 12 month contract either. Anyway...bottom line - if you go through the motions, write to the top-bod, talk about not fit for purpose, work with them for a couple of weeks, then tell them nothing's changed, they should let you out of the 12 month contract early.