Cable Forum - View Single Post - Hello Sky (ordered today) and Bye Bye Virgin..

freckles · 10-03-2007, 02:08

Hi, I am new to this forum, but I want to have my say in the aweful position I have found myself since Virgin has take over ntl.

I am a huge fan of 'Lost' and I was so pleased when Sky started to air the show only 4 days after it was aired in the US. It was great! I was able to go onto the 'Lost' forum and be able to contribute.

Then it all went bad. Not a lot of notification, what I read at the time I thought was just hype or spin or whatever, I really did not think tha Virgin would pull the plug.

So, I have also taken the steps today to cancel my account with Virgin and have ordered Sky. What a revalation!I transfered my telephone account and my BT line will be installed and working on Monday (it could even be tomorrow, but they could not promise). Sky have stated Tuesday 13th as installation day, with a promise that the engineer will call to say that he is on his way, free magazine, broadband installed and everything. I could not be happier.

Tonight was the last straw for me. One of my favourite programmes at the moment is 'Masterchef' which is on BBC2. Tonight it was just black. I had to go and watch it on our TV in our bedroom, which I assume is on annalog or whatever. When I phone ntl to cancel the service I was left on hold for several minutes and then cut off with a message to phone again tomorrow. I the phoned customer services and was directed to the cancellation service. After explaining that I had already tried and had been cut off, I was not offered any help at all. This means that tomorrow I will spend a lot of time trying to cancel my contract. What was interesting was that the lady I spoke to (a Supervisor) explained that if there are 200 customers in the queue the message automatically invites customers to phone again tomorrow. How much money is the company making from customers who wish to cancel?

Sorry to rant and rave, but I am just so disapointed with ntl aka Virgin.

10-03-2007, 02:08	#35
freckles Inactive Join Date: Mar 2007 Posts: 5	Re: Hello Sky (ordered today) and Bye Bye Virgin.. Hi, I am new to this forum, but I want to have my say in the aweful position I have found myself since Virgin has take over ntl. I am a huge fan of 'Lost' and I was so pleased when Sky started to air the show only 4 days after it was aired in the US. It was great! I was able to go onto the 'Lost' forum and be able to contribute. Then it all went bad. Not a lot of notification, what I read at the time I thought was just hype or spin or whatever, I really did not think tha Virgin would pull the plug. So, I have also taken the steps today to cancel my account with Virgin and have ordered Sky. What a revalation!I transfered my telephone account and my BT line will be installed and working on Monday (it could even be tomorrow, but they could not promise). Sky have stated Tuesday 13th as installation day, with a promise that the engineer will call to say that he is on his way, free magazine, broadband installed and everything. I could not be happier. Tonight was the last straw for me. One of my favourite programmes at the moment is 'Masterchef' which is on BBC2. Tonight it was just black. I had to go and watch it on our TV in our bedroom, which I assume is on annalog or whatever. When I phone ntl to cancel the service I was left on hold for several minutes and then cut off with a message to phone again tomorrow. I the phoned customer services and was directed to the cancellation service. After explaining that I had already tried and had been cut off, I was not offered any help at all. This means that tomorrow I will spend a lot of time trying to cancel my contract. What was interesting was that the lady I spoke to (a Supervisor) explained that if there are 200 customers in the queue the message automatically invites customers to phone again tomorrow. How much money is the company making from customers who wish to cancel? Sorry to rant and rave, but I am just so disapointed with ntl aka Virgin.