Cable Forum - View Single Post - VM - train your engineers and give them boxes!

McYorkie · 09-03-2007, 22:52

Very good idea - but unfortunately it comes down to how much time Virgin are prepared to put in making sure that their field engineers and install teams are fully up to scratch on the equipment. Next to no training doesn't inspire confidence in a customer as to the product's reliability or service levels.

However, as can be seen from various threads and comments across this site it seems that its still hit and miss if you get someone thats on top of their brief. A repaint on the vans and new uniforms don't make a ha'porth of difference if staff don't have full knowledge of what they're doing - and thats as true for Customer Services as for field staff.

09-03-2007, 22:52	#2
McYorkie Inactive Join Date: Mar 2004 Location: York, Age: 54 Posts: 162	Re: VM - train your engineers and give them boxes! Very good idea - but unfortunately it comes down to how much time Virgin are prepared to put in making sure that their field engineers and install teams are fully up to scratch on the equipment. Next to no training doesn't inspire confidence in a customer as to the product's reliability or service levels. However, as can be seen from various threads and comments across this site it seems that its still hit and miss if you get someone thats on top of their brief. A repaint on the vans and new uniforms don't make a ha'porth of difference if staff don't have full knowledge of what they're doing - and thats as true for Customer Services as for field staff.