Thanks for all the replies on this thread...
Should I be reporting this as a fault? My fear is that I have a small problem now that could become a huge one .... better the devil I know? When their tech guys start working on a problem I seem to think they create more issues then they solve - every contacted CS in India .... need I say more.
I cannot get terrestrial telly as we are surrounded by the Surrey Hills so hence cable only.
Thanks for the alternative channel for BBC2