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peter1963 · 09-03-2007, 16:03

Hi,
I am in Portsmouth and have had the same problem for over a month now, around 7 pm almost every day blank screen for 30 sec - 1min then o.k. Then completly random, also randomly sound goes out of sync have to change channels to solve it.
Spoke to virgin all they suggested was unpluging the box from the wall and restarting. When I asked for a callout I was told if a fault was not found I would be charged so I have left it for the time being.
Were you told the same?
It will be interesting to see if a replacement box sorts it.

09-03-2007, 16:03	#6
peter1963 Inactive Join Date: Dec 2006 Location: Portsmouth Services: BB M, TV M, Phone XL. Posts: 15	Re: 18:58 Blackout in Oxted, Surrey Hi, I am in Portsmouth and have had the same problem for over a month now, around 7 pm almost every day blank screen for 30 sec - 1min then o.k. Then completly random, also randomly sound goes out of sync have to change channels to solve it. Spoke to virgin all they suggested was unpluging the box from the wall and restarting. When I asked for a callout I was told if a fault was not found I would be charged so I have left it for the time being. Were you told the same? It will be interesting to see if a replacement box sorts it.