Quote:
Originally Posted by pachelbel
An update on this fault. An engineer called last Thursday and replaced the STB, checked the signals, checked the green cabinet but could not fix the fault. He phoned his manager and was told the fault was at their end. He left saying the relevant people would be notified.
I heard nothing so phoned CS 2 days ago on Wednesday. Even though I informed her that an Engineer had already been and checked out my STB she insisted I required another visit by an Engineer. I replied 'so be it' and awaited the visit.
Today a guy knocked on the door and said he was from VM and had hopefully fixed the fault. He had checked my STB and saw that it required the interactive software (I think) to be downloaded which had not been done. Everything is working now OK but like he says the fault should have been picked up and fixed by CS.
By the way my error message was M041 and IS002. This is the second time a TV fault has taken longer than it should to resolve. Score, only 5/10 for overall CS, but the Engineer who called today knew his stuff.
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I'm also getting the error IS002 on my 2nd STB I spoke to faults yesterday and they said they would get someone to phone me within the next 4 days
