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setch · 08-03-2007, 20:28

When I had serious and I mean serious BB problems, I sent what could be called a polite email to Stephen Carter who was the CFO at the time I believe. He had his personal assistant contact me and the whole issue was sorted within a couple of days. I received a refund for the months I was without a service and a large discount for 12 months. The fault took a little longer to fix as it was not a localised problem, but once it was sorted out I have never looked back on the BB front. I honestly believe that for BB, Virgin cannot be beaten.

I would try the polite letter route before the legal one, I remember a year or so back when a lawyer sued Tiny computers for selling him a dodgy plasma, it was resolved but it took a long long time and probably lots of money.

Just my view.

Setch

08-03-2007, 20:28	#62
setch Inactive Join Date: Nov 2003 Location: harlow Posts: 214	Re: Legal Action Against Virgin Media When I had serious and I mean serious BB problems, I sent what could be called a polite email to Stephen Carter who was the CFO at the time I believe. He had his personal assistant contact me and the whole issue was sorted within a couple of days. I received a refund for the months I was without a service and a large discount for 12 months. The fault took a little longer to fix as it was not a localised problem, but once it was sorted out I have never looked back on the BB front. I honestly believe that for BB, Virgin cannot be beaten. I would try the polite letter route before the legal one, I remember a year or so back when a lawyer sued Tiny computers for selling him a dodgy plasma, it was resolved but it took a long long time and probably lots of money. Just my view. Setch