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andygrif · 08-03-2007, 16:39

I think most companies know that, but the massive cost savings offered by off-shoring this kind of work, if you've got a high enough call volume is too big an opportunity for some companies to pass over.

I have to say, I don't object to any off-shore call centre per se, only the ones that appear to have no knowledge of the product, no authority to get something done, no method of passing a problem back to someone who can sort it out and worst of all, one with very limited grasp of the English language.

I only ever got put through to India a few times with ntl, with BBTS, and they were guilty of the first four, but they spoke English beautifully and were very polite when telling me there was no problem with my boradband (which wasn't working).

On the other hand I have encountered people who are guilty of all of the above, but based in the UK.

08-03-2007, 16:39	#14
andygrif Inactive Join Date: Jul 2003 Posts: 2,820	Re: Virgin Media Call Centre Moved To Asia I think most companies know that, but the massive cost savings offered by off-shoring this kind of work, if you've got a high enough call volume is too big an opportunity for some companies to pass over. I have to say, I don't object to any off-shore call centre per se, only the ones that appear to have no knowledge of the product, no authority to get something done, no method of passing a problem back to someone who can sort it out and worst of all, one with very limited grasp of the English language. I only ever got put through to India a few times with ntl, with BBTS, and they were guilty of the first four, but they spoke English beautifully and were very polite when telling me there was no problem with my boradband (which wasn't working). On the other hand I have encountered people who are guilty of all of the above, but based in the UK.