Quote:
Originally Posted by andyr2005
Right, as stated earlier, this one-off bill payment was made yes, however, the rolling credits have stopped. At the end of the day, they offered me this in my opinion to shut me up and sort of by my silence on the matter.
The LAW is the contract which is a legally binding document between 2 or more entities, and either entity to break the legislations within such a document is liable to have legal action taken against them.
Right,
The other thing, I have just had a call from my Trading Standards office, who have been in touch with a high-level complaints team at VM, and have actually found them to be in breach of their Code of Practice which governs their ability to actually provide the services of the market they are in.
I have been told, that if the situation is not resolved in 7 working days, then Trading Standards will take any further action required, due to the fact that their have broken their own agreement.
If people have nothing constructive to say, say nothing and I will post back as often as I get updates from my Trading Standards office.
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So, what do you expect to be a satisfactory resolution within 7 days. Given as you say that you have not had a full 10Mb service since 2006, what miraculous change in 7 days can you, and the trading standards consider acceptable?
Have the trading standards folks quoted exactly what part(s) of VM's code of conduct they have breached?