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jamiefrost · 08-03-2007, 15:45

I have been informed by CS for 2 months now that there is an error on my account where the L phone package cannot be applied.

I first phoned in december to have the phone upgraded to the large package (free evening and weekend calls). After recieving Jan and Febs bills, I have had to phone up to asked why the package has not been applied and to get a refund for the calls made that should of been free.

I have been told the problem has been logged but there is not a timescale in whcih this will be fixed.

No problem with CS as they have been very helpful each time I have called, but I'm getting fustrated that this fault cannot be corrected.

Does anyone have any ideas what the problem could be or if a fix is possible at all.

Thanks

JJ

08-03-2007, 15:45	#1
jamiefrost cf.geek Join Date: Feb 2004 Services: V+, XL TV and Phone XXL BB Posts: 812	Account problem I have been informed by CS for 2 months now that there is an error on my account where the L phone package cannot be applied. I first phoned in december to have the phone upgraded to the large package (free evening and weekend calls). After recieving Jan and Febs bills, I have had to phone up to asked why the package has not been applied and to get a refund for the calls made that should of been free. I have been told the problem has been logged but there is not a timescale in whcih this will be fixed. No problem with CS as they have been very helpful each time I have called, but I'm getting fustrated that this fault cannot be corrected. Does anyone have any ideas what the problem could be or if a fix is possible at all. Thanks JJ