What a load of rubbish some people are spouting in this thread, and its all too common those who have no knowledge of the law spout words as "small claims" etc and do a quick google search and think they know it all!
You have no grounds to go to court, the services are up to 10mb, not guaranteed 10mb 24/7, if it said that you would have grounds, but as their T&C's state if the service does not meet the requirements you are allowed to cancel.
Seeing as you have taken their offers of a free service, reduced price etc you don't even have a leg to stand on if you decided to report them of OFCOM for not supplying a service.
I take it that seeing as you are off to court regardless of what people say in this thread you have proof of the speeds you have been getting for the past 8 months, can prove what times of day you are getting poor speeds, have all the cable modem logs, and did you tell the CS people when you were engaging them in a phone call that this would be recorded or used in evidence in court? as if not you can't refer to any of these calls unfortunately. Again you are going to need more proof than you can glean from your little modem logs.
Get over yourself, if you are that unhappy you should have said when they offered you refunds, free services etc that you do not want these and instead want out of your contact, as basically you have got this anyway seeing as you are not paying for the service. So instead of moaning on here about the service you are getting for free, ring up another ISP and get them installed and use them instead, you are not paying anything extra!
Some people think the world owes them everything, and to whoever that prat is posting on about undeclared VM staff I will point out I do not work for Virgin Media, never have never will and that I have my law degree and work in a nice law firm
