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longitude · 08-03-2007, 13:05

Had my V+ box installed on Tuesday and when the engineer left On demand was working fine. Later that evening it wasn't working and still isn't. Spoke to cs yesterday and they promised to get back to me but nothing so far. If they don't get it sorted soon I will try to escalate to a manager but will be disputing my first bill. I'm not getting what I paid for so a refund would be a reasonable request.

08-03-2007, 13:05	#17
longitude Inactive Join Date: Feb 2007 Posts: 6	Re: When will they fix On Demand? Had my V+ box installed on Tuesday and when the engineer left On demand was working fine. Later that evening it wasn't working and still isn't. Spoke to cs yesterday and they promised to get back to me but nothing so far. If they don't get it sorted soon I will try to escalate to a manager but will be disputing my first bill. I'm not getting what I paid for so a refund would be a reasonable request.